Terms of service
Last updated: 14 October 2026
ABOUT THESE TERMS
These terms apply to purchases and services from Kwik Film FinchleyPrinting.com through this store.
Please read the product description, agreed written quotation, delivery policy and returns policy before ordering. Nothing here excludes or limits rights that cannot lawfully be excluded or limited.
Our contact details are:
Kwik Film FinchleyPrinting.com
795 High Road
North Finchley
London N12 8JT
United Kingdom
Email: orders@kwikfilm.com
Telephone: 020 8446 7999
YOUR ORDER AND PAYMENT
Check the product, quantity, options, personalisation, delivery address and total before paying. Payment methods available to you are shown at checkout.
Prices are in pounds sterling and include applicable taxes; delivery charges and any agreed extras are shown before you commit. We will not add an extra charge or substitute a product without your agreement.
An automated order receipt acknowledges that we have received your order. We accept your order when we send a separate acceptance or dispatch confirmation, or begin the agreed production or service, whichever happens first.
Before acceptance, if an item is unavailable, an upload is unusable or a price is clearly incorrect, we will contact you with the available choices. You may decline a proposed change and receive a refund of any payment taken for an unaccepted order. Accepted prices will not be changed without your agreement.
A product described as a quotation, deposit or consultation is not a promise to supply an unspecified finished job for the displayed amount. The scope, final price, delivery and any deposit conditions must be agreed before the quoted work begins.
UPLOADS, ARTWORK AND PERSONALISATION
Supply the photographs, text and artwork needed for your order, including a separate reverse-side design where requested. Check spelling, names, dates, layout, quantity and printing sides carefully.
You must have permission to use the material you supply. You retain ownership of it and allow us and the service providers needed to fulfil your order to process and reproduce it for that purpose. Uploading a photograph does not give us permission to use it in advertising.
Where a proof is included or separately agreed, we will ask you to approve it before production. Approval confirms the content and layout shown; it does not waive rights if the finished goods are faulty or differ from the agreed specification.
Changes requested after approval or production may affect cost and timing, which we will explain before agreeing the change.
Screen appearance can differ from printed colour. Image sharpness depends on the supplied file and selected print size. We will raise an evident problem we identify before production; these explanations do not excuse goods that fail to meet the agreed description or applicable quality standards.
Lifestyle images and videos may illustrate a setting: only the items described in the selected product are included. Cushion covers are supplied without cushion inserts where stated.
ORIGINAL PHOTOGRAPHS, FILM AND RECORDINGS
Contact us before sending irreplaceable originals or material needing special handling. Identify the items, requested service and return arrangement clearly, and keep copies where possible.
We will take reasonable care of material entrusted to us. Age, deterioration and the quality of the original can affect the result; we will discuss any additional work or charge before you agree.
These terms do not remove our responsibility for loss or damage caused by a failure to exercise reasonable care and skill.
TIMING, COLLECTION AND DELIVERY
Production and transport are separate stages. Any essential deadline must be agreed before ordering.
Orders over 10 kg, oversized items and special shipments need a delivery quote. Follow the ready-for-collection notice before visiting.
See our delivery policy for current charges and what to do if a parcel is missing or damaged.
CANCELLATIONS, QUALITY AND COMPLAINTS
Our returns policy explains cancellation periods, personalised-goods exceptions, refunds and rights concerning goods, services and digital content.
An early start for a service or digital delivery requires any separate express request, consent and acknowledgement required by law; accepting these terms alone does not waive cancellation rights.
If there is a problem, email orders@kwikfilm.com or call 020 8446 7999 with the order details and the outcome you are seeking. We will investigate and explain the proposed resolution.
Consumer goods must be of satisfactory quality, fit for their agreed purpose and as described; services must be supplied with reasonable care and skill.
USING THE WEBSITE AND YOUR INFORMATION
Use the store lawfully and do not interfere with its operation or submit material you have no right to use.
Keep your account details secure and contact us if you suspect unauthorised access.
Our privacy policy explains how personal information is handled. Marketing consent is separate from placing an order.
RESPONSIBILITY AND CHANGES
We remain responsible for our contractual and statutory obligations.
Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or anything else the law does not permit us to exclude. These terms do not impose a blanket liability cap on customer originals or consumer purchases.
The version agreed when you place your order applies to that order. Later website changes do not retrospectively change it.
Any separately agreed business quotation applies to its stated scope without reducing consumer rights where the buyer is acting as a consumer.
These terms are governed by English law, but consumers retain any mandatory protections and rights to bring proceedings in the courts available to them under applicable law.