Refund policy
Last updated: 14 October 2026
RETURNS, CANCELLATIONS AND REFUNDS
This policy explains consumer rights for orders placed online, by telephone or by email. It does not reduce your statutory rights.
If something is faulty, incorrect, damaged or not as described, contact us using the details below, including your order number or other proof of purchase.
CHANGING YOUR MIND: STANDARD GOODS
For eligible non-personalised goods, you may cancel from placing your order until 14 days after the day you receive the goods, without giving a reason. Where goods from one order arrive separately, the period runs from receipt of the last item.
Send a clear cancellation statement within that period, then return the goods within a further 14 days.
Return goods to:
Kwik Film FinchleyPrinting.com
795 High Road
London N12 8JT
United Kingdom
Contacting us first helps us identify the return, but prior authorisation is not required to exercise a statutory cancellation right.
You pay the direct return postage cost for a change-of-mind return. For goods that cannot normally be returned by post, any applicable estimated return cost will be disclosed before ordering; if it has not been disclosed, we will bear that cost.
You may inspect goods as you would in a shop. We may deduct only a lawful reduction for handling beyond what is necessary to establish their nature, characteristics and functioning. Keep proof of posting and package returns securely.
For an eligible cancelled order, we refund the goods and the basic outbound delivery charge. Any extra amount paid for an upgraded delivery option is not refundable under the change-of-mind rules.
Refunds use the original payment method unless you agree otherwise, without a refund fee. We refund within 14 days of receiving returned goods or evidence of their return, whichever is earlier. If no goods need returning, we refund within 14 days of your cancellation notice.
PERSONALISED AND CUSTOM-MADE GOODS
The statutory change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised, such as prints of your own photographs, custom artwork, personalised textiles and business printing made with your design.
Choosing a standard stock size or colour alone does not automatically make a product exempt.
Please contact us immediately if you need to change or cancel a personalised order; we will check what is still possible before production.
Personalised goods still carry your rights if they are faulty, damaged, not as described or do not match the agreed specification.
FAULTY OR INCORRECT GOODS
Consumers normally have a 30-day short-term right to reject faulty goods, subject to the statutory rules, and may have rights to repair, replacement, a price reduction or a refund after that.
We will arrange an appropriate remedy and bear reasonable return costs where required.
Reporting a problem promptly helps us resolve it; there is no arbitrary 48-hour reporting deadline that removes your rights. Sale items have the same statutory protection.
SERVICES AND DIGITAL FILES
For eligible service contracts, the cancellation period is 14 days after the day the contract is made.
If you expressly ask us to start during that period and then cancel, you may have to pay a proportionate amount for work supplied, where the legal requirements have been met. You lose the cancellation right only when the service is fully performed after your express early-start request and acknowledgement of that consequence.
For digital content supplied by download or electronic delivery, the usual 14-day cancellation period can end when supply begins only after your express consent to early supply and acknowledgement that you will lose that right, with the required confirmation provided.
Simply placing an order or accepting these terms is not that consent. Your rights concerning defective digital content and services performed without reasonable care and skill remain unaffected.
OPTIONAL CANCELLATION FORM
You can use this form or any other clear statement:
To: Kwik Film FinchleyPrinting.com, 795 High Road, London N12 8JT, United Kingdom; orders@kwikfilm.com.
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods / for the supply of the following service:
Goods or service: ____________________
Ordered on / received on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s), only if sent on paper: ____________________
Date: ____________________
Delete as appropriate.
BUSINESS PURCHASES
Consumer cooling-off rights apply to consumers, rather than purchases made wholly or mainly for business purposes.
For business orders, contact us about any change, cancellation or problem; any separately agreed business terms and applicable statutory rights apply.
CONTACT
Kwik Film FinchleyPrinting.com
795 High Road
North Finchley
London N12 8JT
United Kingdom
Email: orders@kwikfilm.com
Telephone: 020 8446 7999